Applying communication technology: introducing email and instant messaging in the hospitality curriculum

Supporting Interpersonal Communication over Instant Messaging

Instant Messaging, or IM, has been growing in popularity for personal and work-related communication. The limited awareness provided by current IM systems combined with the asynchronous nature of IM result in messages often arriving at inconvenient or disruptive times. The goal of my research is to alleviate some of the shortcomings of IM through the understanding and modeling of IM interaction...

Expanding the Scope of Instant Messaging with Bidirectional Haptic Communication

Is Empathy the Key? Effective Communication via Instant Messaging

Instant Messaging (IM) has become an effective and convenient way for many to chat in real-time, over a distance with friends, family, student peers and colleagues. Messaging Tools such as Microsoft’s MSN® Messenger or Yahoo!® Messenger typically support text chat, show a picture of each interlocutor, and allow exchanging emoticons which are small emotional icons representing ones feelings. In ...

Investigating Technology Commitment in Instant Messaging Application Users

Although much research in the IS field has examined IS adoption, less is known about post-adoption behavior among IS users, especially when competing alternatives are available. Incorporating commitment theory from social psychology and management science literature, this paper proposes an IS continuance model that explains why some IS technologies enjoy continued use after adoption and others ...

Who, What, and When: Supporting Interpersonal Communication over Instant Messaging

Instant Messaging (IM) is growing in popularity for personal and work-related communication. The limited awareness provided by current IM systems, combined with the ease of initiating communication, result in messages often arriving at inopportune times. The goal of this research is to alleviate some of the shortcomings of IM through the understanding and modeling of IM interaction in the conte...